Terms of Use and Monthly Subscription Terms

Last updated: 3 October 2026
Version: 2026-10-03

1. Publisher and contact details

CocoaIntel is operated by „Глобал Комодити Интелиджънс“ ЕООД, a Bulgarian single-member limited liability company.

  • Registered foreign-language spelling: Global Commodity Intelligence
  • Unified Identification Code (UIC/EIK): 208950526
  • Commercial register: Commercial Register and Register of Non-Profit Legal Entities maintained by the Bulgarian Registry Agency
  • Registered office and management address: 30 Vasil Levski Blvd., Floor 5, Apartment 6, Sredets District, 1142 Sofia, Bulgaria
  • Manager: Georgi Ognyanov Uzunov
  • Email: hello@cocoaintel.com
  • Telephone: +359 897 976 737
  • Website: https://www.cocoaintel.com/

References to “CocoaIntel”, “we”, “us” and “our” mean this company.

2. The publication and included access

CocoaIntel publishes independent commodity-market research, reports, commentary and analytical tools.

Cocoa research is the principal focus of the subscription. Coffee and sugar coverage is included at no separate charge.

The monthly subscription provides access to all subscriber reports, the available subscriber archive and subscriber analytical tools included in the offer during the paid subscription period. Email delivery follows your newsletter preferences.

Publication timing and coverage depend on trading calendars, market developments and data availability. Any express publication commitments in the subscription offer remain binding. The standard subscription does not include individual consultations, bespoke research or a guarantee of uninterrupted real-time market data.

3. Accounts and permitted users

You must be at least 18 years old to purchase a subscription. A person purchasing for an organisation must have authority to act for that organisation.

A standard subscription covers one named user. An organisation may designate that user. Account sharing and distribution to additional users require a separate written agreement.

Provide accurate account and billing information and keep it up to date. Where an invoice is issued to an organisation, provide its legal name, billing address and relevant registration or tax details when requested.

Keep your sign-in links and account access secure. Contact hello@cocoaintel.com if you suspect unauthorised access.

4. Monthly price

The standard subscription costs EUR 70 per month, inclusive of applicable taxes charged by CocoaIntel.

Only monthly subscriptions are offered. There is no annual commitment and no standard free trial.

Before payment, the order shows the total amount payable, currency, billing frequency and automatic-renewal terms. Your bank or payment provider may apply its own currency-conversion or other charges.

Coffee and sugar coverage is part of the included package. Describing it as a bonus does not remove mandatory rights relating to the subscription as advertised.

5. Ordering, payment and contract confirmation

Payments are processed through Stripe using the payment methods offered at checkout.

Before ordering, review the subscription description, total price, billing frequency, these Terms and the information about withdrawal rights. Correct any errors before submitting the order.

The payment button must clearly indicate that the order creates an obligation to pay. Completing the payment step authorises the disclosed recurring monthly charges.

The contract is concluded when payment succeeds and we confirm the subscription. Access normally begins promptly after successful payment and account activation. Contact us if payment succeeds but access is not provided.

The contract language is English. We provide confirmation of the purchase and the applicable contractual information, including the version of these Terms and withdrawal information, by email or another durable medium that you can retain unchanged.

You may request a copy of your contract confirmation from hello@cocoaintel.com.

6. Automatic monthly renewal

The subscription renews automatically each month until renewal is cancelled.

Your subscription information shows the next billing date. A monthly billing period follows the subscription’s assigned billing dates and is not necessarily exactly 30 days.

Stripe is authorised to charge your selected payment method at renewal in accordance with the disclosed subscription terms.

If payment fails, payment retries may occur and access may be suspended or expire. We may send notices concerning payment and account status.

7. Cancelling future renewal

You may cancel automatic renewal through your member account or by contacting hello@cocoaintel.com.

To prevent the next renewal charge, complete cancellation or ensure that we receive your cancellation request before that renewal is processed.

Ordinary cancellation takes effect at the end of the current paid billing period. You retain access until the period ends and no further renewal charge will be made.

Ordinary cancellation does not entitle you to a partial refund for unused days, except where required by law or expressly agreed by us.

Unsubscribing from publication emails does not cancel a paid subscription. Cancelling future renewal is separate from exercising a statutory right of withdrawal.

8. Statutory withdrawal and refunds

A consumer is generally an individual acting outside their trade, business or profession. An organisation does not acquire consumer status merely because an employee uses the subscription.

Where applicable consumer law provides a withdrawal right, you may withdraw within 14 days of concluding the contract without giving a reason, unless a lawful exception applies.

You can exercise this right by sending an unequivocal statement to hello@cocoaintel.com or to our registered postal address. You may use the optional form in section 9. Sending the statement before the applicable deadline is sufficient.

You can also submit a withdrawal declaration through the “Withdraw from contract” function linked in the website footer and available at https://www.cocoaintel.com/withdrawal/. It allows you to enter your name, identify the subscription and provide an email address for confirmation. Review the declaration, then select “Confirm withdrawal”.

We acknowledge an online withdrawal declaration by email without undue delay and no later than the end of the working day. The acknowledgement records the declaration’s content and its submission date and time. An acknowledgement of receipt is distinct from a decision about any refund due.

Payment, logging in, reading a report or accepting these Terms does not by itself waive a statutory withdrawal right.

Any exception for digital content applies only where all applicable requirements for express prior consent, acknowledgement, commencement of supply and contract confirmation have been satisfied. Different rules may apply to services. Where immediate service performance requires an express request, we obtain that request separately.

When a valid withdrawal requires a refund, we return the amount due within the applicable statutory deadline, normally no later than 14 days after receiving the withdrawal notice. We use the original payment method unless you expressly agree otherwise, without additional refund fees.

A proportionate charge for services supplied during the withdrawal period applies only where legally permitted and the required information and express request were obtained.

Mandatory rights concerning non-supply, lack of conformity, duplicate charges or other legal entitlements remain unaffected.

9. Optional withdrawal form

You may use this form, but doing so is not compulsory.

To: „Глобал Комодити Интелиджънс“ ЕООД, 30 Vasil Levski Blvd., Floor 5, Apartment 6, Sredets District, 1142 Sofia, Bulgaria; hello@cocoaintel.com.

I hereby give notice that I withdraw from my contract for the CocoaIntel monthly subscription.

  • Date of subscription:
  • Subscriber name:
  • Account email:
  • Subscriber address:
  • Date:
  • Signature, only if submitted on paper:

10. Complimentary access and sample reports

There is no standard free trial.

CocoaIntel may offer individual complimentary access or sample reports at its discretion. The recipient will be informed of the scope and duration.

Complimentary access does not become a paid subscription automatically. A paid subscription requires separate agreement to the disclosed price and recurring-payment arrangement.

Historical samples and drafts may contain outdated information or preliminary analysis and must not be treated as current market updates.

11. Changes to prices and the subscription

Price increases apply only to future billing periods. We give at least one month’s advance notice by email, stating the new price and effective date and allowing cancellation before the higher price takes effect.

We do not retrospectively increase the price of an already paid period.

Editorial and technical updates may be necessary because of security, data-source changes, market developments or legal requirements. Such changes do not override mandatory consumer rights or remove contracted access for a paid period without an appropriate remedy.

Where applicable law requires notice, a right to terminate, a price reduction or a refund for a change to digital content or services, we provide those rights.

12. Technical requirements, availability and conformity

Access requires an internet connection, a working email address and a reasonably current browser. Some analytical tools require JavaScript. Optional third-party charts may require consent as explained in the Cookie Policy.

The subscription is delivered digitally and includes no physical goods. Any technical or geographical restrictions applicable to an offered feature are disclosed before purchase.

Maintenance, data-provider interruptions and technical incidents may temporarily affect availability. We take reasonable steps to restore the service.

Consumers have statutory rights concerning the supply and conformity of digital content and digital services. These rights apply for the periods required by applicable law and cannot be excluded by these Terms.

If content or access is not supplied or does not conform to the contract, contact hello@cocoaintel.com. Depending on applicable law and the circumstances, remedies may include supply, correction, a price reduction, termination or a refund.

13. Research and financial-market risk

CocoaIntel provides general market research and information. It does not assess your personal financial circumstances, investment objectives or suitability for a transaction.

Publications are not personalised investment, legal, tax or accounting advice. CocoaIntel does not execute trades, manage portfolios or hold client investment funds.

Forecasts, scenarios and trading levels are uncertain. No investment return or market outcome is guaranteed. Futures, options and leveraged instruments involve substantial risk, and losses may exceed the initial amount committed in some circumstances.

Read the report-specific disclosures and the Research Disclosures & Methodology page at https://www.cocoaintel.com/research-disclosures/. A general disclaimer does not replace disclosures required for a particular publication.

14. Intellectual property and permitted use

CocoaIntel and its licensors retain the rights in their respective content, software, charts and materials.

A subscription provides a limited, non-exclusive right for the named user to access and use the content for their own research, including research performed in a professional role.

Unless permitted by law or authorised in writing, you may not share account access, redistribute complete reports, resell content, republish subscriber material or systematically extract the subscription archive.

These restrictions do not override statutory quotation rights or other mandatory exceptions.

Do not misuse the website, interfere with its security or use it unlawfully.

15. Suspension and termination by CocoaIntel

We may suspend access where reasonably necessary because of non-payment, a security incident, unlawful activity or a material breach of these Terms.

Where appropriate, we explain the reason and give an opportunity to resolve the issue. Immediate action may be necessary to prevent harm or comply with law.

If we discontinue a paid service for reasons unrelated to your breach, we refund the unused prepaid portion. Other mandatory remedies remain unaffected.

16. Responsibility and third-party services

We take reasonable care in preparing publications, but market information changes, source data may be revised and errors can occur. Contact us to report a suspected error.

External websites and services have their own terms and privacy notices. Links do not remove CocoaIntel’s obligations concerning the subscription it sells.

Nothing in these Terms excludes liability for fraud, intentional misconduct or any liability that cannot lawfully be excluded or limited.

Your mandatory consumer rights remain unaffected by the research-risk statements or references to third-party services.

17. Complaints and alternative dispute resolution

Send subscription, payment, access or other complaints to hello@cocoaintel.com. You may also contact us at the telephone number or postal address in section 1.

Include your account email, a description of the problem and relevant transaction references where available. Do not send full payment-card numbers or card security codes.

We review complaints and respond in accordance with applicable legal requirements.

For eligible consumer disputes, the relevant Bulgarian alternative dispute resolution bodies are the General Conciliation Commissions operating with the Commission for Consumer Protection. Information about their procedures and contact details is available at https://kzp.bg/.

If a dispute remains unresolved after being raised directly with us, we provide information about the relevant alternative dispute resolution body on a durable medium and state whether we will participate in the procedure.

You retain the right to contact a competent consumer authority or bring proceedings before the competent courts.

18. Applicable law and mandatory rights

These Terms are governed by Bulgarian law.

This choice does not deprive a consumer of protections afforded by mandatory provisions of the law otherwise applicable to their contract, including applicable protections in their country of habitual residence.

Court jurisdiction is determined by applicable law. These Terms do not require a consumer to give up mandatory rights concerning where proceedings may be brought.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

The version supplied with your contract confirmation applies to your purchase, subject to valid changes made in accordance with these Terms and applicable law.

The updated date identifies this version. Changes to website wording do not retrospectively remove rights under an existing contract.

Related information is available at:

For questions about these Terms, contact hello@cocoaintel.com.